Banking Services in Fiji: From Consumers’ Perspective (Main Report)
This study reviews banking services in Fiji from the perspective of consumers of banking services. The Consumer Council of Fiji decided in early 2010 to commission an independent study of consumer protection aspects of banking services in Fiji and this Report is the result of that study. click here to DOWNLOAD
Banking Services in Fiji: From Consumers’ Perspective (Executive Summary)

In early 2010 the Consumer Council of Fiji commissioned a study on Banking Services in Fiji: From Consumers’ Perspective with the help of the Fiji Institute of Applied Studies (FIAS).This publication is a simplified version of the original and more in-depth report. The purpose of this booklet is to educate, inform and create awareness for consumers and the general public on the banking industry and the problems of unfair practices and high fees and charges. click here to DOWNLOAD
Prices and Practices: Pharmaceutical Survey 2010
The Council carried out a comprehensive survey with the help and approval of the Ministry of Health and a technical expert. The objective of the survey was to investigate prices of prescription medicines, pharmacy practices in dispensing drugs and anti- competitive behaviour (if any) in the pharmaceutical sector. However, it was equally important for the Council to establish whether the current Price Control on medicines under the Commerce Commission is actually benefitting the consumers. click here to DOWNLOAD
The Small Claims Tribunal: An Effectiveness Study

This research examines the effectiveness of the Small Claims Tribunal (hereafter also referred to as the SCT). It focuses on the Tribunal’s role as the primary judicial consumer redress mechanism in Fiji. It also examines the level of access to justice for Fijian consumers within the civil justice system. The Review assesses whether the Tribunal is serving the interests of consumers and providing substantial justice to them, and whether it provides a platform for the Consumer Council’s future lobbying for reform in the area of consume redress. click here to DOWNLOAD
The Insurance Industry in Fiji

This report carries the results of a study on the insurance industry in Fiji, focusing particularly on consumer protection and examines the current legislations that govern the operations of industry policies in Fiji and the current policies, terms and conditions of each package provided by various insurance companies in life, health, travel, third party, vehicle, home content and housing insurance. It also looks at whether these policies are in line with the Consumer Protection Laws of Fiji and what problems are faced by the consumers of insurance products, including consumers for overseas medical evacuation, pharmaceuticals, and different medical tests. click here to DOWNLOAD
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