Press Releases 2021

05/11/2021 12:19:15 Beware of Debit Card Surcharge

The Consumer Council of Fiji is reminding merchants not to impose transaction fee for the use of local debit card or access cards via the EFTPOS platform. This is in line with the provision made by the Government in collaboration with the Association of Banks in Fiji on 01 January, 2019 whereby exemptions were made on transaction fee with the use of EFTPOS facility via local debit cards or access cards.

02/11/2021 12:29:32 Cigarette Candies Must Go Off Shelves - Shandil

The Consumer Council of Fiji (CCoF) is calling for an immediate stop to the sale of candy products mimicking the appearance of cigarette rolls. This comes after the Council found a trader in the Suva area retailing cigarette-like candy to children.

27/10/2021 13:27:46 Council Hosts One of Fiji’s Biggest Talk on E-commerce

With a staggering number of Fijian businesses adopting ‘Omni-channel’ retail model and a sudden shift in consumer behavior towards online shopping platforms, the Consumer Council of Fiji earlier today conducted a national webinar on E-commerce to discuss emerging consumer issues in e-commerce.

30/09/2021 15:59:04 Repairman Trading on Social Media Cons Consumers

The Consumer Council of Fiji (CCoF) is reiterating that consumers should be extremely cautious when soliciting services of individuals or companies trading on social media platforms such as Facebook. Consumers are also being urged to only make payments while receiving the items ordered or when they are content with the services rendered.

10/09/2021 10:39:30 USP’s Exclusivity and Ranking Claims Misleading

The Consumer Council of Fiji (CCoF) is urging universities to refrain from making statements which are incorrect or likely to create a false impression. This is after the University of the South Pacific (USP) earlier this week claimed that it has been ranked in the top 10% of universities in the world.

03/09/2021 14:45:12 Exercise Caution When Making Payments on Social Media

Consumers are urged to be extremely cautious whilst making payments to individuals trading on social media platforms such as Instagram. This advisory comes in light of numerous complaints lodged at the Coun

19/08/2021 10:01:17 Exclusionary Notices a Cause for Concern

Signs and notices stating ‘no refunds’, ‘no refunds or exchanges on sale items’ or ‘no returns’ are unlawful, as they imply that it not possible for consumers to get a redress under any circumstance, including for faulty items.

19/08/2021 09:58:49 Sale of COVID-19 Test Kits to Consumers – A Concern

The Consumer Council of Fiji (CCoF) is issuing a strong advisory to consumers against purchasing and conducting the Antigen Rapid Detection Test (AgRDT) themselves. This advisory comes after a consumer tip-off led mystery shopping by CCoF revealed that certain pharmacies are directly retailing AgRDT kits to consumers. The investigations also discovered that no proper disclosures are made to consumers on the importance of seeking assistance from trained medical professionals to carry out the test at the point of care.

13/08/2021 09:48:59 Consumer Council of Fiji Records Increased Volume of Complaints

Heading into the new financial year, the Consumer Council of Fiji (CCoF) is calling on all Fijian businesses/retailers to engage in good business practices and treat consumers fairly – especially as most Fijians are reeling from the socio-economic impacts of the current pandemic.

02/07/2021 15:02:49 Mobile Money Agents Warned for Double Dipping

Agents facilitating cash withdrawal for the Government COVID- CASH assistance are being warned to refrain from double-dipping at the expense of Fijians by demanding an additional fee. This is being stressed by the Consumer Council of Fiji (CCoF) after receiving complaints that certain mobile money agents are charging up to $5.00 additional over-the-counter withdrawal fee.

01/07/2021 14:18:38 Barbershops under Spotlight for Appointment Charges

The COVID-19 health safety protocols which high risk businesses are mandated to follow in order to operate should not be used as a tactic to impose additional costs to consumers. The Consumer Council of Fiji (CCoF) is highlighting this after receiving complaints and tip-offs from consumers that certain barbershops are charging customers for making appointments – a mandatory requirement which barbershops have to adhere to in order to operate.

01/07/2021 14:14:53 Consumers Encouraged to utilize Debt Management and Credit Advisory Services

The Consumer Council of Fiji (CCoF) stands ready to assist consumers who are grappling with financial challenges, particularly those having debts by facilitating discussions for debt restructure with their respective financial institutions and hire purchase companies.

05/06/2021 15:41:41 Toyota 80th Anniversary - It’s A Scam!

Consumers are being warned not to participate in lotteries and surveys from unsolicited and unofficial individuals and phoney companies when using social media and other online platforms.

01/06/2021 12:28:31 Council Secures Funding for Disaster Resilience and Financial Literacy Project

In an effort to help create more financially secure and resilient communities across the country, the Consumer Council of Fiji will be spearheading a project on “Inclusive Innovations for Climate Disaster Risk Financing and Insurance” in partnership with the United Nations Capital Development (UNCDF) Fund’s Pacific Insurance and Climate Adaptation Programme.

01/06/2021 12:16:45 No Place For Unethical Market Practices -Council

The Consumer Council of Fiji (CCoF) has been recently receiving a lot of complaints against unscrupulous traders trying to profiteer at the expense of Fijians who are already facing financial hardships.

01/06/2021 12:15:45 Consumers Denied Refund; Forced to Choose Other Products

With the current COVID-19 outbreak upending the consumer landscape – pushing them further towards online shopping, local online businesses have been found displaying shoddy practices – causing inconvenience and additional financial burden to consumers. The Consumer Council of Fiji has received complaints against local online businesses who are failing to supply ordered goods despite receiving full payments.

01/06/2021 12:12:41 Navua Business Violates Price Control Order

A complaint-driven trader visit by the Consumer Council of Fiji yesterday (29/04/2021) has revealed that consumers were being charged $11.80 for a pack for 4Kg sugar and $5.90 for a 2Kg pack by a Navua based trader – a violation of the Price Control Order which clearly demarcates the price of different brands of sugar. The trader in question was also found not issuing receipts to consumers – another violation of relevant consumer protection laws.

23/04/2021 15:50:33 Businesses Hike Price of PPEs

Certain businesses are using the current wave of COVID 19 cases in Fiji to profiteer by senselessly and arbitrarily increasing the prices of life saving Personal Protective Equipment (PPEs).

23/04/2021 09:55:43 Avoid the bait this phishing season

Smartphone users need to be aware of Viber calls and messages, allegedly from Vodafone Fiji, claiming that the user has won a lottery. This comes after the Council received a complaint from a concerned consumer informing that they have been receiving calls and messages on Viber claiming to have won $50,000 cash from Vodafone Fiji.

21/04/2021 12:06:11 Council Calls on Consumers and Businesses to Join the Fight Against COVID

Consumers must comply with COVID 19 safety protocols when out and about shopping by downloading and activating the CareFiji app, wearing facemasks and practicing other safety measures which has been mandated by relevant authorities and being implemented by traders and service providers

Press Releases 2021 20-40 »