Feature Articles 2016

06/07/2016 15:18:41 No sharing of Personal Details!

Many consumers these days are becoming tech-savvy using internet for banking, shopping, paying bills and purchasing airline tickets, etc. Life has become easy but on the flip-side, we are getting exposed to technologically-driven crimes.

06/07/2016 15:15:49 Beware of Online Bank Robbers

The world continues to see an increase in fraudulent transactions with credit card hackers targeting banks using internet. This trend is particularly worrying as more and more people are choosing the convenience of online banking.

06/07/2016 15:13:15 Shopping for Medicine

Health remains a top agenda for consumers again this year. Consumer movements are once again joining together to mark the World Consumer Rights Day (WCRD), celebrated globally on 15 March.

06/07/2016 15:10:37 Mediation, a way forward

Disagreements, disputes and conflicts are just inevitable. The worst bit about such a situation is that when relationships are strained and deals turn sour, it is difficult to mend the bridges between the parties. Many a times, the disputes end up in court. But then again, not everyone can afford a traditional lawsuit. As a result, many people do not get redress at all.

06/07/2016 15:06:25 Lack of Transparency by a Freight Company

Consumers must always know what they are paying for when billed for services they have sought. Hence, the service-provider must provide the customer a clear, transparent and itemized bill or invoice

06/07/2016 15:03:27 Read Before You Sign

Last week, we highlighted Ashok Lal’s ordeal of consuming Betadine skin solution (iodine) while undergoing treatment at a private hospital.

06/07/2016 15:00:35 A Big lesson for consumers

In life, the least expected things happen at least expected time. Ashok Lal, a salesman in his mid-50s experienced something similar in his life three years ago, which haunts him even today. And, there is much to learn from his experiences and story.

06/07/2016 14:59:08 Be a smart tenant!

With the opening of the tertiary institutions around the country for the new academic year, many students are in the process of securing flats or rooms to rent. The experience can be quite painful for some renters who are unfamiliar with the present rental landscape.

06/07/2016 14:57:00 Council gives back $3.4 million to Consumers through mediation

The Consumer Council of Fiji received and investigated 1,672 complaints between 1 January 2015 and 31 December 2015, with a monetary value of $4,739,690.77. Of this, a sum of $3,429,560.82 was recovered by successfully resolving 1,041 cases through mediation and given back to the consumers.

06/07/2016 14:46:45 Cancellation of Lay-By Sale

In tight financial situations, old-fashioned lay-by appears to be a preferred option. It is an easy way of buying something without having to pay for it all at once and without any interest or fees. A layby sale is a far better option than hire purchase if consumers know that they can pay for the goods within a short period of time.

04/06/2016 11:33:55 Facing financial hardship?

Life is unpredictable. You never know what challenges are coming your way. Many who have a home loan or simply hire purchase payments to make and suddenly lose their jobs or livelihood, live on the edge of financial disaster. Managing their debt and life becomes a battle.

01/04/2016 12:10:09 When central banks 'steal' from you

We refer to Professor Wadan Narsey’s write up titled “When central banks 'steal' from you” in your edition dated 26 March 2016.

25/02/2016 12:08:43 Wider Role of Watchdog

The Council’s first priority is to attend to consumers who lodge formal complaints with the Council which can be against the public or private sector. In order to investigate the complaints, we need specific information and evidences. In the event the information is not furnished to us, it makes it difficult to deal with the complaints appropriately. The decision to investigate the matters is based on our limited resources. This is also centered around the fact that consumer grievances covers a very wide range of issues, such as dental/medical negligence cases, utility bills, misleading advertisements, expiry goods, hair and beauty industry, counterfeit electronic goods and mobile phones, landlord tenancy issues, and second hand motor dealers. The list is never ending.